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Greene & Greene is a long established firm of solicitors based in Bury St Edmunds, Suffolk. Our lawyers advise individuals and businesses based all over the UK.

We regularly attract new clients who have been using firms in London, but now receive a more cost efficient and more personal service from us here in Bury St Edmunds.

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New case highlights dangers of Doorstep Selling Regulations

A recent case has highlighted the importance of businesses complying with the Doorstep Selling Regulations when selling goods or services to consumers. The Regulations are formally known as the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2007.

Where a business selling goods or services meets with a customer away from the business’ offices or shop prior to the sale, the Doorstep Selling Regulations may apply. The Regulations require certain information to be given to the customer, and also give the customer a cooling off period of 7 days in which to cancel the contract.

In the recent case, a business specialising in the hiring of motorbikes to individuals, BLD, were contacted by a potential customer by telephone and arranged for the hire of a motorbike. BLD took the bike to the customer’s home, where the paperwork was signed and the bike handed over. Unfortunately for BLD, the paperwork did not comply with the Regulations. Consequently, BLD was barred from enforcing its terms and conditions and was unable to recover payment for the hire of the bike.

The case serves as a timely reminder that the Regulations do not just apply when businesses cold-call customers, and can apply even when the customer has made contact with the business first, and the customer has arranged for the visit to their home. All businesses should ensure that their sales teams are aware of how the Regulations work, and that their terms and conditions provide the required information. Failing to do so could leave a business going unpaid for the goods or services it provides.

If you require any further information on this subject, please contact Andrew Cooper on 01284 717511 ~ andrewcooper@greene-greene.com ~@greenegreenelaw

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